Return & Refund Policy

Last updated: July 12, 2026

At Fleur d'Istanbul, we want you to love your purchase. If you are not completely satisfied, we're here to help.

Returns

We accept returns within 15 days of the delivery date.

To be eligible for a return, your item must:

• Be unworn, unused, and unwashed.

• Have all original tags attached.

• Be returned in its original packaging whenever possible.

• Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Earrings

• Intimate apparel (including underwear, bodysuits, and similar items)

• Gift cards

• Personalized or custom-made products

• Final Sale or clearance items

These purchases are considered final.

Exchanges

If you wish to exchange an eligible item for a different size or color, please contact us within 15 days of receiving your order.

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered at our discretion.

Return Shipping

Customers are responsible for all return shipping costs unless the return is the result of our error (such as receiving an incorrect or defective item).

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original method of payment within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our mistake.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and its packaging

We will review your request and work with you to provide a replacement, exchange, or refund when appropriate.

Order Cancellations

Orders may be cancelled within 12 hours of being placed.

After this period, your order may already be processed or prepared for shipment, and cancellation may no longer be possible.

Refused or Undeliverable Packages

If an order is returned to us because of an incorrect shipping address provided by the customer or because the package was refused, any additional shipping costs required to resend the package will be the customer's responsibility.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Fleur d'Istanbul

9262 Bd Lacordaire
Montréal, QC H1R 2B7
Canada

Phone: (647) 303-3840

Email: fleurdistanbul.ca@gmail.com