Terms & Conditions

Last updated: July 12, 2026

Welcome to Fleur d'Istanbul. By accessing or using www.fleurdistanbul.ca, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. General

These Terms & Conditions govern your use of our website and the purchase of products from Fleur d'Istanbul.

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Changes become effective upon posting on this website.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your province or territory of residence or that you have the consent of a parent or legal guardian.

3. Products and Availability

We strive to display our products, colors, descriptions, and prices as accurately as possible. However, slight variations may occur due to screen settings, lighting, or manufacturing differences.

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

4. Pricing

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes are calculated during checkout in accordance with Canadian tax regulations.

Prices and promotions may change without prior notice.

5. Orders

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

• Suspected fraud

• Pricing or inventory errors

• Payment authorization issues

• Violation of these Terms & Conditions

If your order is cancelled after payment has been processed, a full refund will be issued.

6. Payment

Payments are securely processed through our authorized payment providers.

We do not store your complete payment card information.

7. Shipping

Orders are typically processed within 1–2 business days and shipped within 2–5 business days.

Delivery times are estimates and may vary depending on the shipping carrier, weather conditions, holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

9. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Images

• Product photographs

• Graphics

• Text

• Website design

• Branding

is the property of Fleur d'Istanbul or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

10. Prohibited Use

You agree not to:

• Use this website for unlawful purposes.

• Interfere with the security or functionality of the website.

• Upload malicious software or harmful code.

• Attempt unauthorized access to our systems.

• Use automated tools to scrape or collect website content without permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Fleur d'Istanbul shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of our products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms & Conditions excludes or limits any rights that cannot be excluded under applicable consumer protection laws.

12. Third-Party Links

This website may contain links to third-party websites for your convenience.

We are not responsible for the content, policies, or practices of any third-party websites.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Quebec and the applicable laws of Canada.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of the Province of Quebec.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Fleur d'Istanbul

9262 Bd Lacordaire
Montréal, QC H1R 2B7
Canada

Phone: (647) 303-3840

Email: fleurdistanbul.ca@gmail.com