Privacy Policy

Last updated: July 12, 2026

At Fleur d'Istanbul ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.fleurdistanbul.ca, place an order, or otherwise interact with our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely through our payment providers)

• Order history

• Device information, browser type, IP address, and cookies

• Communications you send to us

We only collect information necessary to provide our products and services.

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Deliver products and provide shipping updates

• Respond to customer service requests

• Process exchanges and returns

• Prevent fraudulent transactions

• Improve our website and customer experience

• Send promotional emails or marketing communications if you have opted in

• Comply with legal obligations

Payment Information

We do not store your complete payment card information. Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Keep your shopping cart active

• Remember your preferences

• Analyze website traffic and performance

• Improve your browsing experience

• Support advertising and remarketing campaigns

You may disable cookies through your browser settings, although some features of the website may not function properly.

Sharing Your Information

We may share your information with trusted service providers that help us operate our business, including:

• Payment processors

• Shipping carriers

• Website hosting providers

• Marketing and analytics providers

• Fraud prevention services

These providers only receive the information necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your transactions

• Maintain business records

• Comply with legal, tax, and accounting obligations

• Resolve disputes and enforce our agreements

Your Privacy Rights

Depending on your province of residence and applicable Canadian privacy laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will become effective immediately upon posting on this page. The "Last updated" date will reflect the most recent revision.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Fleur d'Istanbul

9262 Bd Lacordaire
Montréal, QC H1R 2B7
Canada

Phone: (647) 303-3840

Email: fleurdistanbul.ca@gmail.com