Shipping Policy

Last updated: July 12, 2026

Thank you for shopping with Fleur d'Istanbul. We are committed to processing and delivering your order as quickly and efficiently as possible.

Shipping Locations

We currently ship to addresses across Canada.

At this time, we do not offer international shipping. We may expand our shipping destinations in the future.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or statutory holidays will begin processing on the next business day.

Shipping Time

Once your order has been processed, it is generally shipped within 2–5 business days.

Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package size, and selected shipping method.

Customers are responsible for all applicable shipping charges unless a free shipping promotion is offered.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, if available.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Delays

While we make every effort to ensure timely delivery, Fleur d'Istanbul is not responsible for delays caused by:

• Weather conditions

• Carrier delays

• High shipping volumes

• Customs or government inspections (if applicable)

• Events beyond our reasonable control

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Fleur d'Istanbul is not responsible for lost or stolen packages.

If you believe your package has been lost in transit, please contact us as soon as possible. We will gladly assist you in working with the shipping carrier to locate your shipment.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the damaged item(s)

• Photos of the shipping packaging

• A brief description of the damage

We will review your request promptly and work with you to provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact us:

Fleur d'Istanbul

9262 Bd Lacordaire
Montréal, QC H1R 2B7
Canada

Phone: (647) 303-3840

Email: fleurdistanbul.ca@gmail.com